From password resets and payment methods to withdrawal processes and support channels – find answers to the most frequently asked questions about Ubajee, all in Bengali.
We make sure every member can easily find a solution to their problem
Everything from FAQ to Live Chat is available in Bangla. Even if you're not comfortable with English, that's no problem at all — ubajee is built with Bangladeshi members in mind.
Average response time on live chat is under 3 minutes. No more waiting in long queues for urgent answers.
Organized by FAQ category — Payment, Account, Security, Gaming. Whatever you're looking for, you'll find it easily.
All information on this page is sourced directly from Ubajee's official policies — the same information our support team provides, so there's no room for confusion.
Whenever there are new payment methods, changes to bonus terms, or updated rules, the FAQ is updated automatically — so you're always getting accurate, current information.
If you can't find an answer here, reach out via live chat, email, or the Help Center. Our support team is available 24/7, all week long.
Detailed answers to the 7 most frequently asked questions
Forgetting your password is completely normal — no need to worry. Recovering your password on Ubajee is a simple process.
The OTP expires within 5 minutes — you'll need to request a new reset if it runs out. If you don't have access to either your mobile or email Help Center Contact live chat and verify your identity with your KYC details — your account can then be recovered.
Ubajee supports Bangladesh's most popular mobile banking services. All of the following methods work for both deposits and withdrawals:
Important: Withdrawals must be made to the same mobile number used for the deposit. Sending funds to a different number is not permitted – this is an anti-fraud measure. When depositing, send to the correct Ubajee number on the payment page and save your transaction ID or reference number. Your balance is usually updated within 5–15 minutes. If it isn't, Payment Visit the page or let our support team know.
Ubajee supports multiple languages. The site defaults to Bangla, but you can switch to English or other available languages at any time.
How to Change Language:
While logged in, go to Account Settings and select your preferred language under the "Language" option — your choice will be saved for future logins as well. On the mobile app, tap the settings icon to find the language option. If you run into any issues, Help Center Feel free to ask in Bengali.
All your betting history and financial transactions at Ubajee are saved and can be viewed at any time.
To view your betting records: Log in → click the top menu or profile icon on the dashboard → go to the "Betting History" or "My Bets" section. There you'll find the date, event, stake amount, odds, and result for every bet. You can also filter by date range or sport type.
To view your transaction history: Go to Profile → "Payment History" or the "Transactions" section. You can view the date, amount, method, and status (Completed / Processing / Cancelled) for every deposit and withdrawal. If you spot an issue with any transaction, copy the transaction ID and support Let us know.
Ubajee offers multiple support channels for Bangladeshi members. Assistance is available in Bangla across all channels.
Service hours: 7 days a week, 24 hours a day — no breaks on weekends or public holidays. For urgent matters, Live Chat is always the fastest option.
The withdrawal process at Ubajee is straightforward, and for members who have completed KYC verification, it is generally processed very quickly.
Processing Time: For members who have completed KYC, typically 30 minutes to 4 hours funds arrive in your mobile banking account. During peak hours (11 PM – 6 AM), it may take a bit longer. If KYC verification is incomplete, your first withdrawal may be slightly delayed. To withdraw from a bonus balance, the wagering requirement must be met first. Details Payment page.
Ubajee gives members full control over their own accounts — from taking a temporary break to permanent closure, all options are available.
Temporary Break (Cooling-Off / Self-Exclusion):
To permanently close your account: If you can't find it in Settings support Contact Live Chat. Once your identity is confirmed through KYC verification, your account will be permanently closed. Before closing, make sure you have no remaining balance — withdrawing funds after closure can be complicated. To learn more about responsible gaming Responsible Gaming View the page.
Service hours: 7 days a week, 24 hours a day. No breaks, not even on holidays.
For any issue, you can reach Ubajee through any of the following channels
Just click the chat bubble in the bottom-right corner of any page on the site to get started. Wait times in the queue are usually under 3 minutes. Feel free to chat in Bangla.
FastestFor complex issues, sending screenshots, or detailed problem descriptions, email us at support@ubajee.site. We typically respond within 2–4 hours.
Ideal for documentsCategory-based guides, step-by-step tutorials, and video walkthroughs are all available. Many issues can be resolved without ever contacting support.
Best self-help optionIt's completely normal for new members on an online gaming platform to have a lot of questions when starting out. Ubajee's FAQ page was built for exactly that reason. By bringing the most frequently asked questions together in one place, we want to save your time and make your gaming experience smooth from the very start.
Forgetting your password is a moment of panic for most people. But at Ubajee, it's really not a big deal. The entire reset process takes just 2–3 minutes – as long as you still have access to the mobile number or email you registered with.
BKash, Nagad, and Rocket are now accessible to almost everyone in Bangladesh. ubajee supports deposits and withdrawals through all three, so not having a bank account is no issue. One thing many people overlook, though — withdrawals must go back to the same number used for the deposit. Sending to a different number is not possible.
If your withdrawal seems delayed, start by checking the transaction history for its status. "Processing" means it's in the system but hasn't arrived yet. If the status shows "Completed" but the funds still haven't reached you, try refreshing your mobile banking app. If it's still not there, contact support with your transaction ID.
KYC, or "Know Your Customer" verification, is a requirement under international licensing conditions. It's not just an Ubajee rule — every licensed gaming platform in the world follows it. KYC ensures that the account belongs to a real person who is 18 years of age or older.
For KYC you'll need: clear photos of both the front and back of your National ID, plus a selfie holding the ID. Images must be sharp – blurry or cropped photos will delay verification. Verification typically completes within 1–2 hours of submission; during peak times it may take 4–6 hours.
If you're unable to log in, your balance isn't showing, or you haven't received a bonus, the first thing to try is refreshing the page or clearing your browser cache. These issues are often caused by a minor network glitch. If that doesn't fix it, reach out via Live Chat — just provide your username or registered mobile number and the support team will look into it right away.
Always keep this in mind — no Ubajee staff member will ever ask for your password, OTP, or bank PIN. If anyone asks for this information, it is a scam — disconnect immediately and report it through official channels.
As part of Ubajee's responsible gaming policy, any member can temporarily or permanently close their account at any time. This isn't a weakness – it's a courageous decision to take charge of your own wellbeing. Ubajee fully supports this choice, and no marketing messages will be sent during your break.
If you don't find your answer in this FAQ, Help Center You'll find a more detailed guide there. Or ask directly in live chat in Bangla — our support team is always ready to help.