Whether you need help with payments, betting rules, bonuses, or your account, Ubajee Support is always here for you. Browse the guides by topic below or start a live chat right away.
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Deposit Methods & Issues
The easy way to withdraw your winnings
Odds, Markets & Rules
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Live Casino, Slots & Esports
Get support through whichever channel suits you best
For the fastest help, use Live Chat. On average, a Bengali-speaking support agent connects within 3 minutes.
For complex issues, email us with full details. You'll typically receive a reply within 2–4 hours. You can also attach screenshots or supporting documents.
You'll find answers to common questions right on this page — from deposits and withdrawals to bonuses and betting rules, everything is explained step by step.
Having a reliable support system is essential on any online platform. UbajeeFrom the moment you join to your regular play sessions, our Help Center is here whenever you need us. This page covers the most common questions around payments, betting, and account management.
One of the biggest advantages of Ubajee in Bangladesh is the ability to transact directly via bKash, Nagad, and Rocket. Deposits typically reflect in your balance within 2 to 5 minutes. Occasionally, if mobile banking servers are under heavy load, there may be a slight delay. If more than 15 minutes have passed, first check your bKash or Nagad transaction history. If the transaction was successful, take note of the reference number and contact Live Chat.
Ubajee typically processes withdrawals within 1–3 hours. VIP members enjoy even faster processing times. To withdraw, your account must have a completed KYC verification. Before your first withdrawal, you'll need to upload a copy of your National ID and a selfie — this is a one-time requirement. Withdrawals can only be sent to the same mobile banking number used for the deposit, which is an important security measure.
New users in Ubajee's Sports Betting section often find odds formats confusing at first. Decimal odds are the simplest to work with — odds of 1.85 mean a BDT 100 bet returns a total of BDT 185. You can change your preferred format at any time in your account settings.
Odds change very quickly in live and in-play betting. If the odds shift after you've added a selection to your betslip but before you confirm, you'll receive a notification. Accepting it confirms the bet; declining cancels it. Make sure you have a stable mobile internet connection when placing in-play bets, otherwise your bet may not be recorded in time.
To use the Cash Out feature, open your betslip while the match is in progress. If Cash Out is available on an active bet, you'll see the offered amount — accepting it will settle the bet immediately and add the funds to your balance. Cash Out is not available on all bets and depends on the specific market.
To keep your Ubajee account secure, use a strong password and enable two-factor authentication. Never share your login details with anyone. Ubajee staff will never ask for your password by phone or message — if someone does, it's a phishing attempt and you should report it to support immediately.
If your account is locked or suspicious activity is detected, Ubajee will automatically suspend it as a precaution. You'll receive an SMS on your registered mobile number and an email with further details. Contact Live Chat to resolve the issue and verify your identity.
The most common bonus question we get is: how do I track my wagering requirements? In the Ubajee account dashboard, head to the "My Bonuses" section to see your active bonuses, total wagering required, and how much you've completed so far — all updated in real time. You'll also receive a push notification 24 hours before a bonus expires.
If your bonus hasn't been credited, first check whether the bonus was actually activated. In many cases, if you don't select a bonus before making a deposit, it can't be added manually afterwards. If this happens to you, contact us via live chat within 24 hours and the Ubajee team will review your case.
KYC stands for Know Your Customer — it's an international requirement and part of Ubajee's security framework. You'll need to upload photos of both the front and back of your national ID, along with a selfie holding your ID. The process is typically completed within 2–6 hours. Withdrawals above ৳5,000 are not permitted without a completed KYC.
If the uploaded photo is blurry or the details on your ID aren't clearly visible, verification will be rejected and you'll be notified by email with the reason. Using a photo taken directly with your camera in good lighting will typically get you approved on the first attempt.
The Help Center is even easier to use on the mobile app. Tap the "Help" button from the app menu to launch Live Chat directly. Keep in-app notifications enabled to receive instant updates on things like payment confirmations, bonus credits, and KYC approvals.
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To learn more about responsible betting Responsible Gambling Read the page.
Clear your browser cache or try incognito mode. If you've forgotten your password, use the "Forgot Password" option.
Refresh the page and check your internet connection. This can also happen if you have two conflicting selections on the same event.
This usually happens when KYC verification is pending or the banking server is busy. If it's been more than 3 hours, please let us know via chat.
If you don't activate a bonus before making a deposit, it won't be added automatically. Contact support within 24 hours.
Switch to Wi-Fi instead of mobile data. Turn off any active VPN. Make sure your browser is up to date.
In-play betting odds change in real time. Any updated odds will be shown on your betslip before you confirm.
For urgent issues, contact us directly via live chat — it's the fastest way to get a resolution.
Ubajee's Bengali-speaking support team is available 24/7. Reach out via Live Chat or email.