Ubajee Privacy Policy — How Your Information Is Protected

This Privacy Policy applies to Ubajee's website, mobile app, and all services. Ubajee handles the collection, use, and protection of your personal data with the utmost care. Our goal is to ensure every member has a clear understanding of how their information is used.

Ubajee is an internationally licensed gaming operator. Our privacy policy is built in accordance with international data protection standards. Members will be informed before any changes to this policy take effect.

Ubajee collects two types of information — data you provide directly, and data collected automatically while you use the service.

Information you provide directly:

• Your name, date of birth, mobile number, and email address provided at registration.
• A copy of your National ID or passport, along with a selfie, for KYC verification.
• Payment-related information — mobile number for bKash, Nagad, or Rocket.
• Messages and attached files shared when contacting support.

Automatically Collected Information:

• IP address and browser information (for security and fraud prevention).
• Activity logs on the platform – pages visited and time spent.
• Device type, operating system, and network information.
• Transaction history – deposits, withdrawals, and betting records.

Ubajee only collects data for specific, legitimate purposes. We believe in not gathering more than what's necessary.

• Account Management: Verifying your identity and keeping your account secure.
• Payment Processing: Ensuring deposits and withdrawals reach the correct person.
• Legal Compliance: Complying with the licensing authority's KYC and AML (Anti-Money Laundering) regulations.
• Fraud Prevention: Detecting suspicious activity and keeping member funds secure.
• Service Improvement: To improve platform performance and enhance the user experience.
• Responsible Gaming: To identify and assist with potentially problematic gaming behaviour.
• Customer Support: To resolve your issues quickly and effectively.

The table below gives a quick overview of what data is used for which purpose:

Ubajee never sells members' personal data under any circumstances. There are very limited exceptions when information may be shared with third parties, as outlined below:

• Payment Providers: Only the minimum necessary data is shared with bKash, Nagad, and Rocket to process transactions. These providers are also bound by their own privacy policies.
• Game Providers: During gameplay, the game software provider can only see data for that specific session — not your full profile.
• Legal Authorities: Specific information may be disclosed in response to a lawful legal order or a request from a licensing authority. This is a legal obligation under our license.
• Business Transfer: If Ubajee is ever merged with or acquired by another company in the future, members will be notified in advance and this policy will continue to apply.

Ubajee uses industry-leading technology to protect member data, with safeguards in place on both the technical and administrative level.

• Transit Encryption: All data transmitted between your device and Ubajee's servers is protected with TLS 1.3 encryption.
• Storage Encryption: Sensitive data stored on our servers is protected with AES-256 encryption.
• Access Controls: Only designated staff with specific responsibilities can access the data they need. All access is logged.
• Regular Audits: Independent third parties conduct regular security audits. Any vulnerabilities identified are addressed promptly.
• Two-Factor Login: Enabling two-factor authentication adds an extra layer of security to your account.
• Unusual Activity Detection: An automated system flags suspicious login attempts or transactions and temporarily locks the account if necessary.

In the event of a data breach, affected members will be notified within 72 hours and immediate protective measures will be taken.

Cookies are small text files stored in your browser. Ubajee uses only essential cookies.

• Session Cookies: To keep you logged in. This is automatically cleared when the browser is closed.
• Preference Cookies: To remember your language, time zone, and other personal settings.
• Security Cookies: To prevent CSRF attacks and protect against fraud.
• Performance Cookies: To measure platform speed and performance (without collecting any personal data).

Ubajee does not use tracking cookies from external advertising networks. You can block cookies through your browser settings, though this may affect some features of the platform.

As a Ubajee member, you have a number of important rights over your personal data — and you can exercise any of them at any time.

Ubajee does not retain data beyond what is necessary. Retention periods vary by data type:

• Account Information: For as long as your account is active. After closure, data may be retained for up to 5 years as required by law.
• Transaction Records: Up to 7 years in accordance with international financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Support Conversations: Up to 1 year after the issue has been resolved.
• Cookie Data: Session cookies are deleted when the browser is closed; performance cookies last up to 1 year.

Once the retention period expires, data is securely deleted or anonymized.

Ubajee's services are strictly for users aged 18 and above. Ubajee has no intention of, or authorization for, collecting data from anyone under the age of 18.

Date of birth is verified at registration and re-confirmed during the KYC process. If an underage account is identified, it is immediately closed and all associated transactions are cancelled.

Ubajee reserves the right to update this Privacy Policy when necessary — for example, due to legal changes, new services, or security improvements.

For significant changes:

• A notification will be sent to the member's registered email or mobile number.
• You will be notified of any changes the next time you log in to the platform.
• The update date shown at the top of the page will change accordingly.

Continuing to use Ubajee after a policy update takes effect constitutes acceptance of the revised policy. We recommend checking this page regularly.